ICSSSM (International Conference on Service Systems and Service Management), supported by IEEE is focusing on emerging service science in the 21th century. The main purpose of ICSSSM is to provide a platform for researchers, scholars, practitioners and government officials involved in general areas of service systems and service management to disseminate their latest research results, as well as to exchange views on the future research directions. The 13th International Conference on Service Systems and Service Management (ICSSSM) will be hosted by School of Management and Economics, Kunming University of Science and Technology (KUST). Similar to previous years, the proceedings of ICSSSM have been indexed by EI Compendex and the Proceedings of ICSSSM16 will be also submitted for EI index coverage.
The topics of interest include, but are not limited, to those listed in the following tracks:
Track 1 – Theory and Principle of Service Sciences
Service concepts and strategies, quality assurance, performance metrics.
Track 2 –Service System Design, Operations, and Management
Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.
Track 3–Supply Chain Management for Service
Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.
Track 4–Service Marketing and Financial Management
Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.
Track 5–Specific Industrial Service Management
Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.
Track 6–Service Information Technology and Decision Making
Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.
Track 7–Service Experiential Studies and Case Studies
Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).
06月24日
2016
06月26日
2016
注册截止日期
2018年07月21日 中国
2018 15th International Conference on Service Systems and Service Management2017年06月16日 中国 Dalian,China
第十四届服务系统和服务管理国际学术会议2014年06月25日 中国 北京市
第11届服务系统和服务管理国际会议2013年07月03日 香港-中国
第十届服务系统与服务管理国际会议2009年06月13日 中国 厦门市
第六届服务系统与服务管理国际会议
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