Service is an emerging sector for economic growth in the 21st century. It covers almost all industries and our daily life from medical care to the production of high-tech products. A nation's economic evolution highly relies on its service systems and service management. The production of a product in a manufacturing plant may be interrupted because of an unreliable logistics service leading to the shortage of required components. The living standard of people in a country may be degraded because of its ineffective medical care system. In the information era where the industrialized world is no longer characterized by scarcity of merchandises, service and quality of life have become the primary focus for social and economic development. Given the increasing importance, the complexity, the uncertainty, the dynamics and the interdisciplinary nature of service systems and service management, it is essential to bring researchers and professionals from all relevant disciplines to work on it. This conference serves as a forum for researchers, practitioners, and users to exchange new ideas, developments, and experience on service systems dynamics and service management interrelated issues. The scope includes exploring natural and social sciences and all technologies, systems, networks, algorithms, and applications that support the development of effective service systems and the best practices of services management.