The Customer Engagement & Experience Conference 2017 will be held in Manchester, United Kingdom on October 20, 2017.

The Customer Engagement & Experience Conference 2017 covers topics such as:

• Measure The Customer Experience Across Every Channel: Develop a clear and seamless picture of the customer experience for responsive, customer-centric strategies which deliver results

• Create Experiences Which Drive Revenue By Harnessing The Customer View: Align your organisation to the needs of customers for meaningful experiences on every touchpoint

• Build Engaging Customer Journeys Which Grow The Business: Optimise your brand for consistent, positive experiences which excite, convert and engage on every customer journey

• Chart ROI & Show Bottom Line Value: Secure investment by clearly demonstrating customer experience ROI to the board to secure senior level buy-in

• Win Over Staff & Convince The Board For Customer- Centric, Profit-Boosting Cultures: Shape and develop organisations where everyone goes the extra mile for customers

• Seamless, Impactful Multi-Channel Experiences: Cultivate real returns on every touchpoint with personal, consistent and engaging multi-channel experiences

• Tech Trends, Tools & Cutting-Edge Innovations: Stay ahead of the competition and expand the business with the latest insight on new technologies and innovation

• Win Big Online With Forward-Facing Digital Experiences: Digitalise the business to maximise the benefits of every channel

• Best-Practice Social Media Engagement: Innovative, tailored social media strategy which delivers what the customer wants, for bottom line impact

• Deliver The WOW In Customer Service With New Thinking & Practical Tips: Go above and beyond with real, actionable lessons on designing winning and consistent customer service