IEEE EDOC 2016 is the twentieth conference in a series that provides the key forum for researchers and practitioners in the field of enterprise computing. EDOC conferences address the full range of models, methodologies, and engineering technologies contributing to intra- and inter-enterprise application systems. Since 1997, EDOC has brought together leading computer scientists, IT decision makers, enterprise architects, solution designers, and practitioners to discuss enterprise computing challenges, models and solutions from the perspectives of academia, industry, and government. The IEEE EDOC conference series emphasizes a holistic view on enterprise applications engineering and management, fostering integrated approaches that address and relate business models, business processes, people and technology.