The 20th EurOMA conference returns to Dublin from June 09-12 2013 after a break of 15 years. Much has changed in our world since then. As the economies in Europe and beyond face into recovery from the current financial crisis, growth and development requires new and innovative approaches to customer service, productivity and improvement. Here, there are many choices available to manufacturing and service firms and to their managers. Correspondingly, there are new and innovative ways in which operations management researchers can inquire into and intervene in these choices. So, our conference theme is Operations Management: At the heart of Recovery. Our main motivation is to reinforce the message that operations management has a central role to play in the recovery of our linked economies and society. The conference is preceded by the EurOMA Doctoral Seminar on June 07-08 2013. The Young Scholars’ Workshop takes place on June 09. University College Dublin and Trinity College Dublin are co-hosting the conference. Both universities are located in Dublin, a vibrant city with a welcoming atmosphere. Dublin is the capital of Ireland, as well as a modern centre of education, the arts, administration, economy and industry. Dublin International Airport is served by over 60 airlines providing direct links to Europe, the USA and the Middle East and, indirectly, to the rest of the world.