613 / 2024-04-27 10:24:43
Dynamic Pricing and Product Upgradation Decisions: How Can Firms Utilize Online Reviews?
dynamic pricing and quality decisions,product upgradation,social learning,online consumer reviews
摘要待审
BianYiwen / 上海大学
GuanXu / 华中科技大学
YanXin / 上海大学
PereraSandun / University of Nevada, Reno

This paper investigates a dynamic pricing and product quality upgradation strategy for a firm with considering consumer reviews. The firm sells a new experienced product over two selling periods, in which both the firm and the consumers are initially uncertain about the product's perceived quality and have to rely on consumer reviews to update their beliefs. We uncover two strategic effects that a firm can employ to determine its optimal strategy using consumer reviews. The information precision effect determines how precisely the firm can learn the product information from the consumer reviews, and the quality adjustment effect captures the extent to which the firm can adjust its product quality based on the review realization. While the information precision effect increases with the initial level of product quality, the quality adjustment effect decreases with it. This interesting tradeoff between these two effects uniquely determines the firm’s optimal joint pricing-quality strategy during two periods, and further impacts the firm's profit and consumer surplus. Specifically, the firm’s optimal strategy in the first period, which focuses on enhancing its core effects, generates win-win scenarios for both the firm and consumers in total and the second period. Moreover, the firm’s effort to enhance information precision effect can also benefit first-period consumers, but their benefits can be completely eradicated by the firm’s pursuit to enhance its quality adjustment effect with quality upgradation. Furthermore, we discuss how the under-reporting bias, the uninformed consumers, and the strategic waiting behaviors impact the firm’s optimal strategy and consumer surplus.

重要日期
  • 会议日期

    06月28日

    2024

    07月01日

    2024

  • 07月01日 2024

    注册截止日期

主办单位
中国科学技术大学
协办单位
管理科学与工程学会
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