1 / 2018-11-11 15:03:22

There is More to ‘IT’ than Improving Operations: Towards A Mechanism for Enterprise Systems-enabled Business Value Creation

ERP,Innovation,Enterprise Systems,Mergers and Acquisitions

Enterprise Systems (ES) have been widely regarded, for some time now, for enabling operational efficiency for adopting organizations. Currently, the potential of such systems to go beyond improving operations is emerging as a popular area of investigation. The aim of this study is to a) identify the means of business value creation, beyond operational efficiency, that Enterprise Systems can enable and b) understand the mechanism through which such ES-enabled business value creation can happen. The contribution of this paper is that it presents a new conceptual model, based on a review of existing literature that seeks to explain the mechanism through which different means of business value can be realised from Enterprise Systems.